Shipping and Delivery Policy

At Living Nest Australia, we aim to make the delivery of your new furniture as smooth and convenient as possible. This policy explains our delivery areas, estimated timeframes, charges and customer responsibilities.

Delivery Areas

Living Nest Australia currently delivers to selected metropolitan and regional areas within Australia.

Delivery availability and pricing may vary depending on:

• Your postcode and location

• The size and weight of the furniture

• Access to the delivery address

• Whether additional delivery services are required

Some remote or regional locations may not be serviced, or may require an additional delivery fee. Please contact us before ordering if you are unsure whether we deliver to your area.

Delivery Charges

Delivery charges are calculated based on the items ordered and the delivery location. The applicable delivery fee will be displayed at checkout or confirmed with you before your order is finalised.

Additional charges may apply for:

• Regional or remote deliveries

• Difficult or restricted access

• Stairs, lifts or long carrying distances

• Redelivery

• Special handling requirements

• Assembly or rubbish removal, where offered

Any known additional charges will be discussed with you before delivery wherever reasonably possible.

Order Processing

Orders are processed after full payment has been received and the items have been confirmed as available.

In-stock products are generally prepared for dispatch within 7-14 business days. Products that are pre-ordered, made to order or temporarily out of stock will have different estimated delivery timeframes.

We will contact you if there is a significant delay affecting your order.

Estimated Delivery Timeframes

Estimated delivery times depend on your location, product availability and the delivery service being used.

As a general guide:

• Metropolitan deliveries: 7-14 business days.

• Regional deliveries: 7-14 business days.

• Remote deliveries: Quoted individually

• Pre-order or back-order products: As stated on the product page or order confirmation

Delivery dates and timeframes are estimates only and may be affected by circumstances outside our reasonable control, including supplier delays, transport disruptions, severe weather and public holidays.

Where possible, we will keep you informed of any significant changes to your estimated delivery date.

Delivery Appointments

Our delivery team or transport provider may contact you by phone, text message or email to arrange or confirm delivery.

Someone aged 18 years or older must be present at the delivery address to accept and inspect the goods unless another arrangement has been approved in writing.

Please ensure that your contact details are correct and that you are available during the agreed delivery window.

Access to the Property

Before ordering, customers must check that the furniture will fit through all relevant access points, including:

• Doorways

• Hallways

• Staircases

• Lifts

• Gates

• Building entrances

Customers must also advise us before delivery of any stairs, narrow access areas, restricted parking, apartment access requirements or other circumstances that may affect delivery.

The delivery area must be safe, clear and reasonably accessible. Our delivery team may refuse to complete a delivery where access is unsafe or may cause injury or property damage.

Living Nest Australia is not responsible where an item cannot be delivered because it does not fit through the available access points or because access information was not provided before delivery. Redelivery or return charges may apply, subject to your rights under Australian Consumer Law.

Standard Delivery Service

Unless otherwise stated, standard delivery is to a safe and accessible ground-floor location at the delivery address.

Standard delivery may not include:

• Furniture assembly

• Placement in a specific room

• Carrying furniture upstairs

• Removal of doors or fixtures

• Removal of packaging

• Removal of old furniture

Please contact us before purchasing if you require additional delivery or assembly services.

Missed Deliveries and Redelivery

Where nobody is available to accept the delivery at the agreed time, or the delivery cannot be completed because access is unavailable, unsafe or different from the information provided, a redelivery fee may apply.

The redelivery fee must be paid before another delivery is arranged.

Inspecting Your Order

Please inspect your furniture and packaging as soon as possible after delivery.

Any visible damage, missing items or incorrect products should be noted with the delivery driver where possible and reported to Living Nest Australia promptly.

To help us assess the issue, please provide:

• Your order number

• A description of the issue

• Clear photographs of the product

• Photographs of the packaging

• Photographs of any product labels or carton labels

Please keep the product and its original packaging until we have reviewed your claim and advised you of the next steps.

Nothing in this policy limits any rights or remedies you may have under Australian Consumer Law.

Damaged, Faulty or Incorrect Products

Please contact us promptly if your product arrives damaged, is faulty or is different from what you ordered.

We will assess the issue and provide an appropriate remedy in accordance with Australian Consumer Law. Depending on the circumstances, this may include a repair, replacement, refund or another suitable resolution.

Changes to the Delivery Address

Please contact us immediately if you need to change your delivery address.

Once an order has been dispatched or allocated to a delivery run, we may be unable to change the address. Additional transport or redelivery fees may apply.

For security reasons, we may request written confirmation and identification before changing an address.

Delays Outside Our Control

Occasionally, deliveries may be delayed because of circumstances outside our reasonable control, including:

• Supplier or manufacturing delays

• Transport or freight disruptions

• Severe weather

• Road closures

• Natural disasters

• Industrial action

• Public holidays

• Unexpected demand

We will take reasonable steps to minimise delays and keep affected customers informed.

Australian Consumer Law

Our products and services come with rights and guarantees that cannot be excluded under Australian Consumer Law.

Nothing in this Shipping and Delivery Policy is intended to exclude, restrict or modify any consumer right, guarantee or remedy that cannot legally be excluded, restricted or modified.

Contact Us

For delivery enquiries, please contact:

Living Nest Australia
Email: sales@livingnest.com.au
Business hours: Monday-Friday 8am-5pm

Australian businesses must comply with the Australian Consumer Law, and advertised delivery information should be clear and accurate. The ACCC also warns against policies that improperly restrict remedies or charge customers delivery or restocking fees for faulty products. (business.gov.au)