Have Some Questions?
We know shopping for furniture online can come with questions — from delivery times to return policies and everything in between. Below you’ll find answers to some of our most commonly asked questions. If you need more help, our team is just an email away.
No — Living Nest is proudly online-only. This allows us to keep prices fair while still offering a curated, boutique furniture experience from the comfort of your home.
This depends on the product. Some items arrive fully assembled, while others require minimal assembly such as attaching legs, handles, or table bases. Product pages will always note assembly requirements.
We do our best to display all colours as accurately as possible, however tones may vary slightly depending on your screen settings and room lighting. If you’d like extra photos before ordering, feel free to contact us.
Many of our pieces use solid timber, premium veneers, engineered timber, or a combination depending on the design. Full material details are listed within each product description.
Yes. All eligible Living Nest furniture includes a manufacturer warranty covering workmanship and structural defects. Warranty periods may vary depending on the item.
For selected collections, material or finish samples may be available. Reach out to our team and we’ll let you know what can be arranged.
We’re constantly expanding our collection with carefully selected new pieces across living, dining and bedroom spaces. Follow us on Instagram or join our mailing list to stay updated.
We currently deliver Australia-wide. Delivery availability and pricing will be confirmed at checkout based on your postcode.
Metro orders generally arrive within 5–10 business days, while regional areas may take a little longer depending on the carrier and location.
Yes, we service many regional areas across Australia. Some larger furniture pieces may require slightly extended lead times.
Absolutely. Once your order has been dispatched, you’ll receive confirmation and tracking details via email.
For selected metro locations, preferred delivery windows may be available. If you need delivery around a certain date, contact us before ordering.
This depends on the delivery partner and item size. Some deliveries are front-door or ground-floor only, while others may include room-of-choice delivery.
Most deliveries arrive boxed and protected. Some premium delivery services may include rubbish removal or packaging take-away depending on your location.
Yes. We offer returns on eligible items within 14 days of delivery, provided the item is unused and in original packaging. Any applicable return delivery costs and refund processing fees will be deducted from your refund.
Should you have assemebled the goods and decided they are not suitable, a 20% restocking fee will be deducted from your refund, along with the return shipping costs if applicable.
Proof of purchase is required for all returns and exchanges, your refund will be processed to the original form of payment, less any applicable shipping costs, service fees, and/or re stocking fees.
Please refer to our Returns Policy for full details.
In many cases yes, depending on of stock has left the warehouse, stock availability and the condition of the returned item.
Please contact us within 48 hours of delivery with photos of the packaging and product. We’ll organise a fast resolution, whether that’s replacement parts, exchange, or full replacement.
Orders can usually be cancelled before dispatch; a 10% processing fee will be deducted from your refund. Once shipped, cancellations may fall under our returns policy.
Clearance, made-to-order, or final sale items may not be eligible unless faulty.
We recommend using a soft damp cloth for cleaning and avoiding harsh chemicals. Keep timber away from prolonged direct sunlight and moisture.
Light vacuuming and prompt spot cleaning with approved upholstery cleaners is recommended. Always test on a hidden area first.
Use a dry or slightly damp soft cloth and avoid harsh cleaners. Leather conditioner can be used periodically to maintain softness.
Like all premium furnishings, prolonged exposure to direct sunlight may cause gradual fading. Positioning away from strong sunlight is recommended.
Weight recommendations vary by product and will be included on the product page where relevant.
We accept all major credit cards, PayPal, Shop Pay, and selected buy-now-pay-later providers where available.
Yes, eligible products may be available through Afterpay, Zip, or other flexible payment options at checkout.
Only one promotional code can be used per order unless otherwise stated.
Yes. A tax invoice is automatically sent after purchase confirmation.
If your order has not yet been dispatched, we can usually help update your address.
Absolutely. Send us your room dimensions or current furniture sizes and our team can help guide you toward the best fit.
Yes — we’re happy to provide extra close-up photos, fabric shots, or dimensions where available.
Yes. If you’re trying to match existing furniture or build out a full room, we’d love to help with recommendations.
Definitely. Many of our collections are selected to complement one another across living, dining and bedroom spaces.
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